Help centre
How can we help?
Everything we get asked, answered properly — what a credit buys, how refunds are calculated, what the Writing Desk does with your drafts, and where the poems come from.
Browse by topic
- 01
Getting started
What Storgy is, what's in the library, and how to find your way around.
12 answers - 02
Account & sign-in
Signing up, signing in, magic links, handles, and deleting your account.
14 answers - 03
Plans & billing
Prices, upgrades, invoices, cancellation, and how refunds are calculated.
14 answers - 04
Credits & limits
What a credit is, what spends one, when they reset, and why a run might be blocked.
14 answers - 05
The Writing Desk
Drafting, scaffolds, feedback, versions, sharing, and getting your work back out.
16 answers - 06
Study tools & AI
What the 26 instruments do, how far to trust them, and how to cite what they produce.
12 answers - 07
Teachers & classrooms
Teacher tools, printable packs, classroom licensing, and using Storgy on a school network.
9 answers - 08
The library: sources & copyright
Where the texts come from, why some poems show only an excerpt, and what you may reuse.
8 answers - 09
Privacy, data & security
What we collect, what we don't, where it lives, and how to get it back or delete it.
9 answers - 10
Troubleshooting
The things that actually go wrong, and what to do about each of them.
10 answers
Asked most often
- What is Storgy?
- What can I do without creating an account?
- Is Storgy free, and what actually costs money?
- What is a sign-in link, and how long does it last?
- It says "Invalid email or password", but I never set a password.
- I didn't get the email. What now?
- Is my profile public? Who can see my saved work?
- How do I delete my account, and what happens to my work?
Still stuck
Didn't find it?
The help centre covers what we get asked most. Anything else — a billing problem, a bug, a poem we've got wrong — goes to a person, who answers within a day.