Help centre
How can we help?
Everything we get asked, answered properly — what a credit buys, how refunds are calculated, what the Writing Desk does with your drafts, and where the poems come from.
Browse by topic
118 answers · 10 topicsGetting started
01What Storgy is, what's in the library, and how to find your way around.
All 12 →Account & sign-in
02Signing up, signing in, magic links, handles, and deleting your account.
- How do I create an account?
- What is a sign-in link, and how long does it last?
- It says "Invalid email or password", but I never set a password.
Plans & billing
03Prices, upgrades, invoices, cancellation, and how refunds are calculated.
- What plans are there and what do they cost?
- What's the difference between Starter, Plus and Pro?
- Who takes my payment, and what appears on my statement?
Credits & limits
04What a credit is, what spends one, when they reset, and why a run might be blocked.
- What is a credit?
- Which tools cost a credit and which are free?
- How many free AI runs do I get — is it per day?
The Writing Desk
05Drafting, scaffolds, feedback, versions, sharing, and getting your work back out.
All 16 →Study tools & AI
06What the 26 instruments do, how far to trust them, and how to cite what they produce.
All 12 →Teachers & classrooms
07Teacher tools, printable packs, classroom licensing, and using Storgy on a school network.
- What does Storgy offer teachers?
- What are the free classroom packs?
- Can I print and hand out what Storgy generates?
Sources & copyright
08Where the texts come from, why some poems show only an excerpt, and what you may reuse.
- Where do the poems and biographies come from?
- Is every poem here really in the public domain?
- Why can I only see an excerpt of a poem?
Privacy, data & security
09What we collect, what we don't, where it lives, and how to get it back or delete it.
- What personal data does Storgy collect?
- What cookies and trackers do you use?
- Do you sell my data or train AI on what I write?
Troubleshooting
10The things that actually go wrong, and what to do about each of them.
All 10 →
Asked most often
- What is Storgy?
- What can I do without creating an account?
- Is Storgy free, and what actually costs money?
- What is a sign-in link, and how long does it last?
- It says "Invalid email or password", but I never set a password.
- I didn't get the email. What now?
- Is my profile public? Who can see my saved work?
- How do I delete my account, and what happens to my work?
- What plans are there and what do they cost?
- How do I upgrade or downgrade?
Last checked against the product on 2026-08-04.
Still stuck
Didn't find it?
The help centre covers what we get asked most. Anything else — a billing problem, a bug, a poem we've got wrong — goes to a person, who answers within a day.