How refunds work at Storgy

Every paid Storgy tier: Storgy Student ($4/month or $36/year), Storgy Teacher Pro ($99/year Founding or $129/year, or $12.90/month). School and District tier contracts have their own refund terms written into each pilot agreement; if your school is on a tier negotiated by purchase order, the contract takes precedence over this page.

The window is measured from each individual charge, not from the original subscription date. If your yearly Storgy Student plan renewed on August 3rd, you have until September 2nd to request a pro-rated refund on the renewal charge. The same is true of monthly subscriptions: every monthly charge has its own thirty-day window.

We chose this over a "thirty days from the first charge only" rule because the first one is the easy case. The hard one is the renewal you forgot was coming. That’s the one we built this policy for.

We refund the unused portion of the current billing period, computed as:

refund_cents = floor(days_remaining_in_billing_period / total_billing_period_days * amount_charged_cents)

A worked example: a Storgy Student yearly subscription cancelled sixty days into the year returns approximately $82.49 of the $99 charged (you used sixty days, we refund three hundred and five). The math is rounded down to whole cents.

We don’t prorate sales tax or VAT separately. Paddle, our payment processor, reverses the proportional tax when the refund lands.

Two paths. Either works.

From your account: sign in, visit /billing/cancel/, confirm the cancellation, and the next screen offers the pro-rated refund if your last charge is inside the window. One additional click. Nothing further is required from you.

By email: write to hello@storgy.com with the email address on your Storgy account. We’ll match it against the subscription and process the refund by hand. A human will reply.

We process refunds within five working days. Usually same-day; five is the cap. Paddle then takes another three to ten working days to settle the credit on your card statement — the exact number depends on your card issuer, not on us. Refunds always return to the same payment method that made the charge; we don’t hold card details, so we can’t redirect them elsewhere even if you asked.

Charges older than thirty days fall outside this window. Did a renewal catch you off guard because our 30-day warning email didn’t reach you? Write to hello@storgy.com. A human reads each one. We can’t promise the outcome, but you’ll get a real reply.

For older charges you can’t resolve with us directly, your card issuer’s chargeback path is also open to you — that’s what they’re for. We’d rather you ask us first.

We won’t make you phone us. We won’t time-out your refund button at two in the morning. The cancel page works the same hour the renewal email lands in your inbox. If a future version of Storgy ever changes any of this, we’ll email every active subscriber at least thirty days before the change takes effect, and the previous policy will continue to apply to charges made before the change date.

That promise is the entire point of this page.